PSPS - Pension Services in the Federal Public Service Preparation

Affaires

Durée du programme

40 weeks

Objectifs

Communicate effectively with clients (or their representatives), co-workers, and supervisors
Write messages that are clear, precise, linguistically correct, and adapted to the context (correspondence to be forwarded to clients, documentation to be filed, etc.)
Apply numeracy skills to carry out certain tasks related to the work of pension specialists
Understand the terminology and basic concepts associated with pensions and retirement plans
Conduct research and collect and process information in a conscientious, uniform, and rigorous manner
Use software and information technologies to perform the work with care and precision
Learn good data entry techniques for alphanumeric and numeric keyboards
Work in cooperation with others to achieve organizational goals
Adapt so as to work effectively with various persons and groups in changing or ambiguous situations
Adopt professional conducts

Conditions d'admission

Profile A

High School Diploma (regular courses, modified courses or a combination of both) or Adult High School DiplomaOr
“High School Diploma (PCE or PCR) (see note 4)”Or
“Essential Skills for Adults Secondary Education Diploma (CESA)”Or
“Essential Skills Certificate related to selected program (PCEA)”Or
GED or CCEA (Canadian Adult Education Credential)Or
CCNB Admission Test (see notes 6 and 7)Or
International Applicant – High School Diploma, or equivalent, and CCNB Admission Test (see note 7).

Details related to admissions

Transcripts including Adapted Level courses or MAPE (Modified Program Expectations), or Essential Workplace Skills programs (PCEMT and PCRMT) require additional assessment.
Essential Skills Program (PCE and PCR) is designed to prepare students for entry into predetermined study programs leading to specific trades.
Essential Skills Program (PCEA) prepares students for minimal competencies in one of several pathways, such as: Construction I, Mechanics I, Human Techniques II or III, Business II, Health, Tourism I, Personal Care I, Arts and Culture II or IV, or Driving, Operations and Natural Resources II.
Applicants under 21 who do not meet admission criteria require further assessment.
Applicants 21 or older who do not meet admission criteria must pass the CCNB Admission Test.
Applicants with High School Diploma, or equivalent, from outside Canada must pass the CCNB Admission Test.
CCNB Admission Test is mandatory for competitive-entry programs: Respiratory Therapy, Medical Radiation Technology, and Medical Laboratory Science.

Aperçu des matières

Written communication techniques
Verbal communication techniques
Applied mathematics
Pension terminology
Research and information collection and processing techniques
Problem-solving and decision-making techniques
Adaptability and continuing improvement
Professional behaviour
Teamwork
Digital and information technology
Keyboarding techniques

Renseigements additionnels sur la formation

Learning activities, textbooks, reference books, and software in the English language will be used in this program
Student enrolled in this program will have to deal with the realities of the profession:
Language Requirements

Sanction des études

Aussitôt qu'il satisfait à toutes les conditions du programme, l'étudiant se voit décerner a certificate en Pension Services in the Federal Public Service Preparation

Profil étudiant

This program may be of interest to the person who:
- Likes working in an office;
- Likes working with people;
- Likes working with numbers;
- Likes communicating and informing;
- Likes planned and organized work;
- Likes working with information technology tools and office equipment;
- Is detail oriented, methodical, and social;

Perspectives de carrière

Upon successful completion of the training program, graduates may become apprentices at the pension centre and eventually access positions as pension specialists.

Emplois visés :

Autres préposés/préposées aux services d'information et aux services à la clientèle

Structure du programme

Writing Administrative Texts (Aperçu)
Basic Concepts of Pension and Pension Plans (Aperçu)
Keyboarding Techniques I (Aperçu)
Keyboarding Techniques II (Aperçu)
Applied Numeracy - Office Work (Aperçu)
Information Collection and Processing (Aperçu)
Teamwork and Professionnalism (Aperçu)
Improvement and Adaptation (Aperçu)
Pension Services in the Public Service Practicum (Aperçu)
Digital and Information Technology (Aperçu)
Oral Communication and Customer Service (Aperçu)

En ce moment, il n'y a aucun groupe de prévu. Inscrivez-vous à notre liste d’attente.

Liste d'attente

INFORMATION:

FORMATION.CONTINUE@CCNB.CA

Formations reliées

Introduction à la gestion de projets

Ce cours permettra à l’étudiant de se familiariser avec les processus et les techniques habituellement associés à la gestion de projets.

Évaluation des services de santé et communautaires

Ce cours permettra à l’étudiant d'appliquer les concepts de l’évaluation normative ou administrative (analyse normative) des services de santé et communautaires ainsi que de la recherche évaluative selon les techniques d’analyse de la pertinence, d’analyse économique (analyse de la performance et analyse coût efficacité), d’analyse des effets ou d’impact et d’analyse d’implantation. L’étudiant pourra appliquer ces techniques d’évaluation par l’entremise de projets pertinents ou lors d’exercice de planification stratégique dans le domaine de la santé et des services communautaires.

Gestion de la qualité en santé et en services communautaires

Ce cours permettra à l'étudiant d'analyser, de façon multidimensionnelle, la qualité des services de santé et des services communautaires (dimensions technique, sociale et économique) aux niveaux de la structure des services (intrants), des processus de production et des résultats (efficacité, satisfaction et efficience) ou des effets des services. Il permettra à l’étudiant d’utiliser divers outils d’analyse, de mesure de la qualité et d’indicateurs de performance afin d’assurer une évaluation continue des services.

Planification stratégique des services de santé et communautaires

Ce cours permettra à l’étudiant de développer des techniques de planification stratégique dans un contexte de mutation et de mise en oeuvre de stratégies favorisant la gestion du changement et la mobilisation des ressources des établissements de santé et de services communautaires. L’étudiant développera des techniques d’analyse des forces et des faiblesses de l’organisation, d’analyse des contraintes et de reconnaissance des opportunités, d’exécution et d’évaluation des plans périodiques, de mobilisation des ressources autour de la réalisation des objectifs de l’organisation et de gestion du changement. L’étudiant pourra appliquer ces techniques de planification stratégique par l’entremise de projets pertinents.