Durée du programme

40 weeks

Objectifs

• Communicate effectively with clients (or their representatives), co-workers, and supervisors
• Write messages that are clear, precise, linguistically correct, and adapted to the context (correspondence to be forwarded to clients, documentation to be filed, etc.)
• Apply numeracy skills to carry out certain tasks related to the work of pension specialists
• Understand the terminology and basic concepts associated with pensions and retirement plans
• Conduct research and collect and process information in a conscientious, uniform, and rigorous manner
• Use software and information technologies to perform the work with care and precision
• Learn good data entry techniques for alphanumeric and numeric keyboards
• Work in cooperation with others to achieve organizational goals
• Adapt so as to work effectively with various persons and groups in changing or ambiguous situations
• Adopt professional conducts

Conditions d'admission

Aperçu des matières

• Written communication techniques
• Verbal communication techniques
• Applied mathematics
• Pension terminology
• Research and information collection and processing techniques
• Problem-solving and decision-making techniques
• Adaptability and continuing improvement
• Professional behaviour
• Teamwork
• Digital and information technology
• Keyboarding techniques

Renseigements additionnels sur la formation

• Learning activities, textbooks, reference books, and software in the English language will be used in this program
• Student enrolled in this program will have to deal with the realities of the profession:
• Language Requirements

Sanction des études

Aussitôt qu'il satisfait à toutes les conditions du programme, l'étudiant se voit décerner a certificate en Pension Services in the Federal Public Service Preparation

Profil étudiant

• This program may be of interest to the person who:
  • Likes working in an office;
  • Likes working with people;
  • Likes working with numbers;
  • Likes communicating and informing;
  • Likes planned and organized work;
  • Likes working with information technology tools and office equipment;
  • Is detail oriented, methodical, and social;

Perspectives de carrière

• Autres préposés/préposées aux services d'information et aux services à la clientèle

Structure du programme

• Writing Administrative Texts (Aperçu)
• Basic Concepts of Pension and Pension Plans (Aperçu)
• Keyboarding Techniques I (Aperçu)
• Keyboarding Techniques II (Aperçu)
• Applied Numeracy - Office Work (Aperçu)
• Information Collection and Processing (Aperçu)
• Teamwork and Professionnalism (Aperçu)
• Improvement and Adaptation (Aperçu)
• Pension Services in the Public Service Practicum (Aperçu)
• Digital and Information Technology (Aperçu)
• Oral Communication and Customer Service (Aperçu)