Digital and Information Technology

Description

Develop essential information technology skills in a customer service-related position: manage a computerized work station; use Web technologies to conduct searches; use basic functionalities of electronic messaging and personal information management software; use a databank; use basic functionalities of word processing software; use a multifunctional telephone set.

Objectifs

• Manage a computerized work station
  • Handle items present in the interface effectively
  • Launch applications properly
  • Use shortcuts
  • Effective, structured management of files and directories
  • Use effective file search methods
  • Convert files from one format to another
  • Compress and decompress files
  • Recover files from other devices
  • Configure peripherals properly
  • Use the main tools in the system appropriately
  • Produce back-up copies on various storage spaces
  • Apply security measures during network use
• Use Web technologies to do searches
  • Use a browser effectively for searches
  • Use techniques effectively to determine the security of websites consulted
  • Correctly use techniques to ensure the security of information downloaded
• Use basic functions of electronic messaging and personal information management software
  • Use electronic messaging and an electronic calendar properly
  • Correctly use techniques ensuring confidentiality and security of information sent electronically
  • Create contact and distribution lists effectively
• Make secure use of a databank
  • Connect to a databank securely
  • Query a databank effectively
  • Extract data appropriately
  • Apply proper procedure for entering data
• Use basic functions of word processing software
  • Create letters and forms correctly
  • Efficiently change the text layout and appearance of the type
  • Make effective use of possible ways of inserting objects
  • Create headers and footers correctly
  • Use models effectively
  • Create page numbering correctly to run continuously or in sections
• Use a multifunctional telephone set
  • Carry out minimal organization of functions available
  • Organize a telephone conference effectively
  • Use voice mail correctly
  • Make optimal use of a telephone directory