Teamwork and Professionnalism

Description

Adopt a professional attitude and develop the ability to work on a team: understand the work environment and the impact of individual and organizational behaviour on office activities; establish good interpersonal relationships; apply good teamwork methods; adopt professional behaviour.

Objectifs

• Understand the work environment in an office
  • Explain the role, structure, and organization of an office
  • Describe the role and main responsibilities of the administrative staff
  • Exhibit the main skills and qualities of an office clerk
  • Communicate effectively in the workplace
  • Demonstrate knowledge of a good decision-making process in the workplace
• Understand the impact of individual and organizational behaviours in the workplace
  • Distinguish between individual and organizational behaviour
  • Recognize the influence of personality and values on workplace behaviour
  • Describe the different attitudes and their influence on the workplace
  • Explain the importance of emotions in organizational behaviour
  • Describe the nature, sources, and methods of managing stress at work
  • Explain the origin and nature of problems in the workplace
  • Explain the stages of conflict resolution in the workplace
• Establish interpersonal relationships
  • Highlight strengths and challenges
  • Establish a relationship of trust
  • Apply rules of courtesy and politeness
  • Show attitudes fostering harmonious interpersonal relations
  • Adapt interaction to situations and individuals
• Solve problems
  • Detect problems impeding the performance of duties or the functioning of the team
  • Assess your responsibility for the cause of the problem
  • Identify the person responsible for solving the problem
  • Apply appropriate problem-solving techniques as appropriate or convey information related to the problem to the person who must resolve it
  • Control reactions and emotions properly
  • Adapt intervention style to individuals and situations
  • Demonstrate attitudes favouring conflict management
• Make decisions
  • Make a timely decision to perform a task on your own or ask for help
  • Make a timely decision on the relevance of applying a procedure in terms of a situation
  • Make a timely decision to correct a problem on your own or ask for help
  • Make a timely decision to perform a duty according to your responsibilities and skills
• Work as a team
  • Describe the roles of members of a work team
  • Explain the operation of a work team
  • Respect each team member’s strengths and weaknesses
  • Communicate effectively and regularly with the other team members
  • Demonstrate attitudes that foster teamwork
  • Be able to assume responsibilities within the team
  • Demonstrate ability to adapt
  • Perform your share of the work
  • Request help from the other team members as needed
  • Help other team members
  • Convey all relevant information to the others
• Adopt professional conduct
  • Apply the rules of ethics and etiquette to office work
  • Dress appropriately for different situations or events
  • Adapt behaviour for effective performance in changing or fluid situations