Nonviolent Crisis Intervention

Description

Preventive techniques and nonviolent physical crisis intervention: techniques to defuse hostile behavior and de-escalating strategies, supportive stance, problem-solving and decision-making, verbal intervention tips and techniques, principles of personal safety, physical interventions only as a last resort, team interventions strategies and techniques, postvention and key steps for debriefing after a crisis.

Objectifs

• Understand the essential notions related to crisis development and nonviolent intervention
  • Describe core philosophy and founding principles associated to nonviolent crisis intervention
  • Explain basic concepts and terminology pertaining to nonviolent intervention
  • Recognize manifestations of aggressiveness and crisis warning signs
  • Recognize common types of personal attacks (modes of attack), such as strike and grab
  • Distinguish the stages of crisis development and verbal escalation
  • Recognize efficient communication skills in crisis situation
  • Distinguish the principles related to team intervention
• Demonstrate nonviolent physical crisis intervention techniques in situational role-plays
  • Conform with safety rules and guidelines at all times
  • Experiment techniques of nonverbal communication to prevent verbal escalation
  • Use the supportive stance at opportune times
  • Efficiently use personal safety techniques
  • Demonstrate efficient physical intervention techniques to practice defenses against strikes and grabs
  • Demonstrate efficient team interventions
  • Efficiently immobilize the voluntary subject in various situational role-plays
• Demonstrate good judgment, critical thinking and professionalism in situational role-plays
  • Recognize that physical intervention is only used as a last resort
  • Demonstrate professional attitude at all times
  • Recognize crisis development behavior levels and appropriate staff responses
  • Recognize verbal and nonverbal communication techniques that may precipitate escalating behaviors
  • Differentiate productive and unproductive staff reactions when dealing with fear and anxiety
  • Recognize how to efficiently set limits with a client in crisis
• Understand the postvention process
  • Recognize verbal techniques useful in post-crisis intervention or for tension reduction after intervention
  • Explain the importance of therapeutic rapport in post-crisis intervention

Aperçu du contenu

• Core philosophy and founding principles of nonviolent crisis intervention
• Basic concepts and terminology (Ex.: proxemics, supportive stance, kinesics, etc.)
• Common triggers and reactions to crisis
• Manifestations of aggressiveness: forms of aggressive behavior
• Crisis: stages of crisis development, warning signs, precipitating factors of crisis and stages of verbal escalation
• Efficient communication skills in crisis situation
• Crisis intervention strategies
• Verbal intervention tips and techniques: dos and don'ts, elements of communication that can impact a crisis situation
• Safety rules and guidelines
• Supportive stance
• Personal safety techniques: principles of personal safety to avoid injury
• Physical interventions in response to strikes and grabs: blocking or deflecting a punch or a grab and release from a grab or hold
• Strikes: spit, kick, punch, etc.
• Grabs: choke, hair pulling, bites, wrist pulls, etc.
• Team intervention
• Restraint of client or of individual in crisis
• Use of physical techniques only as a last resort
• Crisis development behavior levels and appropriate staff responses
• Dealing with fear and anxiety: productive and unproductive staff reactions
• Setting limits with individuals in crisis
• Postvention
• Debriefing
• Therapeutic rapport