Client and Family-Centred Assistance

Description

Understanding of the client's needs when providing assistance; understanding the client's rights to privacy, dignity, respect and confidentiality; understanding the need for empathy.

Objectives

• Client and Family-Centred Support
  • Describe client and family-centred care
  • Explain how this approach maintains respect for the client's unique physical, cognitive, psychological, cultural, social, and spiritual needs when providing assistance
• Culture and Diversity
  • Describe culture as foundational to recognizing and celebrating the client and family's values, norms, ethnicity, and lived experiences
  • Explain how culture and diversity shape the client's unique physical, cognitive, psychological, cultural, social, and spiritual needs when providing assistance
• Empathy
  • Describe empathy as away to provide client and family-centred assistance that recognizes that each situation is unique, and clients and their families may experience health challenges differently
  • Explain how empathy will support the client and their family in experiencing their care in a uniquely dignified manner
• DIPPS (Dignity, Independence, Privacy, Preference, Safety)
  • Describe how the terms "dignity", "independence", "privacy", "preference" and "safety" relate to supporting the clients' rights to privacy, dignity, respect, and confidentiality
  • Explain how the basic tenets of care, dignity, independence, preferences, privacy, and safety improve the client's quality of life
• Client Advocacy
  • Describe client advocacy in the context of supporting the clients' rights to privacy, dignity, respect, and confidentiality
  • Explain how advocacy can influence a client's quality of life