Communication - Supportive Care Assistant


Understanding of communication techniques and communication barriers; understanding of the importance of effective, appropriate, clear and respectful communication with the clients, families, and other interprofessional team members.


  • Effective Communication
    • Describe the elements of effective communication
    • Explore strategies of active listening
    • Discuss practices to increase the effectiveness of communication
  • Barriers to Communication
    • Identify common barriers to communication and tips to overcome them
    • Discuss the role that emotions play in effectively communicating with others
    • Explain what non-verbal cues are and how they can positively and negatively impact communications
  • Team Communication
    • Explain the importance of effective communication when working as a team
    • Discuss key aspects of effective team communications
    • Understand communication barriers and how to overcome them
  • Applying Communication Skills to Inclusive Practice
    • Describe inclusion and inclusive practice
    • Describe stereotyping
    • Describe how your role a Supportive Care Assistant provides holistic, inclusive care for clients and their families
    • Define social isolation, loneliness, and solitude
    • Identify risk factors and strategies that address social isolation in an inclusive manner
  • Mental Health
    • Describe factors that may contribute to the increase of mental health concerns in the older adult
    • Define anxiety and depression
    • Describe how you can assist clients who are experiencing mental health problems
    • Define dementia
    • Describe what you can do to be helpful when working with clients who have dementia